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FAQ

How to install our Kontakt Player instruments?

  1. Download Native Access 2
    If you don’t already have Native Access 2 installed (or you're not sure if you have the latest version because older versions weren't updating automatically), download it from the Native Instruments website.
  2. Install and Open Native Access 2
    Follow the on-screen instructions to install the software, then open it and log in with your Native Instruments account. If you don’t have an account, you can create one during the setup.
  3. Register Your Product
    In Native Access 2, click the "Add Serial" button at the bottom-left corner of the window. Enter the license key provided with your purchase. Click "Add" to register the product.
  4. Find the instrument
    After registering, the instrument will appear in the "Available" tab under the "Not Installed" section.
  5. Install the instrument
    Locate the instrument in the list and click the "Install" button next to it. Native Access 2 will handle the download and installation automatically.
  6. Launch in Kontakt
    Once installation is complete, open Kontakt in your DAW or as a standalone application. Your instrument will be available in your library, ready to use!

How to install presets in our non-Kontakt Player instruments?

Ordering without VAT.

To order without paying VAT, please create an account and then contact us providing your VAT number, so we could verify it and mark your account as VAT exempt.

Educational discount

We offer a 25% educational discount for students and teachers – please send us an email with a scan of any applicable document as proof to: info@thephonoloop.com

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